Question 1

Do guests need to download an app?

Accepted Answer

No. Guests scan the QR code with their phone camera and open your menu in the browser. There is nothing to install.

Question 2

Does the guest cart send orders to the kitchen?

Accepted Answer

No. When enabled, the optional guest cart is saved locally on the guest's phone as a personal note — it does not transmit orders to your kitchen, POS, or staff dashboard.

Question 3

How fast do menu updates appear for guests?

Accepted Answer

Changes you save in the dashboard appear the next time a guest loads or refreshes the menu — typically within seconds of scanning.

Question 4

Can I upload my existing menu PDF?

Accepted Answer

MenuOnScan is built for structured digital menus, not PDF hosting. You add items, photos, and categories in the dashboard so guests get a fast, mobile-friendly experience.

Question 5

What if Wi-Fi is slow at the table?

Accepted Answer

Menus are lightweight and cached by the browser. Once loaded, guests can browse even on spotty connections. QR codes only need a brief connection to open the menu.

Question 6

Do I need a different QR code for each table?

Accepted Answer

You can use one code for the whole venue or unique codes per table. Per-table codes help you track where scans happen and customize table-specific messaging later.

Question 7

Is there a long-term contract?

Accepted Answer

No long-term lock-in on standard plans. Upgrade, downgrade, or cancel from your account settings. Enterprise plans may include custom terms.

Question 8

How long does setup take?

Accepted Answer

Most venues go live in under 10 minutes: add your venue, create categories, enter a few menu items, and download QR codes to print.

Question 9

Can I manage multiple locations?

Accepted Answer

Yes. Pro and Enterprise plans support multiple venues from one account, each with its own menu and QR codes.

Question 10

Can I mark items as sold out during service?

Accepted Answer

Yes. Toggle availability from the dashboard or menu editor. Sold-out items can be hidden or shown as unavailable — your choice.

Question 11

What format are QR codes delivered in?

Accepted Answer

Download print-ready PNG or PDF files sized for table tents, stickers, or menu inserts. Codes include your venue branding where supported.

Question 12

Is there a free trial?

Accepted Answer

Yes. Start with a free trial to set up your venue, build your menu, and test guest scans before choosing a paid plan.

Question 13

Can I change plans later?

Accepted Answer

Absolutely. Switch plans anytime from settings. Upgrades take effect immediately; downgrades apply at the next billing cycle.

Help center

Setup

Menu

QR codes

Billing

Guest experience

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